"I just wanted to say how pleased I was with the service you provided recently.  I had a car CD player repaired and it needed to be looked at because it was not working properly after the repair.  Even though I was 1 week past the 3 month warranty you assured me that it would be taken care of.  Everyone was very nice and tried to help me as best they could.  It is easy nowadays to complain and look for bad things in people and businesses.  So when businesses and people do the right thing and treat you with respect it should be acknowledged.  I want to thank you for backing up your work and doing such a nice job.  You repaired my device and it is working properly.  I will definitely be spreading a good word about your business and will also be returning to you for any other work I may need in your field of expertise."

Jeffrey